Developing a whole school approach to parental complaints (for Governors and Trustees) Download Flyer
If managed poorly, parental complaints can consume huge amounts of school leaders' and the boards' time. Good complaints management means happier parents/carers and school leaders.
This training session will help boards review their complaints policy and practices and how to make these work more effectively and ultimately reduce the number of parental concerns making it the formal complaints stage.
What you will learn:
Understanding why parents complain
The importance of developing a whole school approach to complaints
What should be included in your complaints policy
The roles of a Governor, the Board and a Panel
Sharing best practice examples
Up to date guidance on handling complaints
All delegates receive an electronic copy of the presentation and supporting materials and resources to help them be more impactful in their governance role.
Who should attend School leaders and chairs who want to review their approach to dealing with parental complaints.
Tutor Rosemary Lovatt is an NLG and led National Leaders of Governance (NLGs) across the East of England and NE London for many years. She is currently Vice Chair of a large multi academy trust. She is an experienced governance tutor, chair and trustee who has supported boards across England and has trained thousands of governors and trustees.
What people say about our training
‘The best governor training I have ever attended’
‘Inspiring! Thanks you! I now feel confident to be a more strategic governor’
‘At last, training that provides tools, examples and checklists to help us do the job!’
About our training As experienced Chairs of Governors we strongly believe in providing training that gives you the knowledge, tools and examples to be effective governors. Our aim is to give you the confidence and tools to improve your governance as quickly and effectively as possible.
About NLGs National Leaders of Governance (NLGs) are experienced chairs of governing boards. All NLGs have been through a rigorous designation process to demonstrate they have the skills, experience and attributes to be a National Leader of Governance. All NLGs are either actively chairing standalone schools or academies, local governing boards or multi academy trust (MAT) trust boards or have done so within the last five years.