Developing a whole school approach to parental complaints (for Governors and Trustees) Download Flyer

If managed poorly, parental complaints can consume huge amounts of school leaders' and the boards' time. Good complaints management means happier parents/carers and school leaders.

This training session will help boards review their complaints policy and practices and how to make these work more effectively and ultimately reduce the number of parental concerns making it the formal complaints stage.

What you will learn:

  • Understanding why parents complain
  • The importance of developing a whole school approach to complaints
  • What should be included in your complaints policy
  • The roles of a Governor, the Board and a Panel
  • Sharing best practice examples
  • Up to date guidance on handling complaints

All delegates receive an electronic copy of the presentation and supporting materials and resources to help them be more impactful in their governance role.

What people say about our training
School leaders and chairs who want to review their approach to dealing with parental complaints.

Julie Taylor - With nearly 30 years experience in education and governance Julie has been an NLG and is an experience chair and trainer, who has a track record of supporting governance in all types of settings across Essex and beyond. She is currently a chair of a maintained primary school and a Secondary C of E Academy within a MAT.

What people say about our training

‘The best governor training I have ever attended’

‘Inspiring! Thanks you! I now feel confident to be a more strategic governor’

‘At last, training that provides tools, examples and checklists to help us do the job!’

About our training
As experienced Chairs of Governors we strongly believe in providing training that gives you the knowledge, tools and examples to be effective governors. Our aim is to give you the confidence and tools to improve your governance as quickly and effectively as possible.  

About NLGs
National Leaders of Governance (NLGs) are experienced chairs of governing boards.  All NLGs have been through a rigorous designation process from the National College of Teaching and Leadership (NCTL), a part of the Department for Education (DfE), to demonstrate that we have the skills, experience and attributes to be a National Leader of Governance. All NLGs are either actively chairing standalone schools or academies, local governing boards or multi academy trust (MAT) trust boards or have done so within the last five years. All NLGs are trained to support governors through mentoring and coaching and provide governance services which are quality assured.

Logistics and Booking 
Please complete your online booking by selecting the 'BOOK' link next to the date you wish to attend from the grid below and using the 'BOOK' link.  If the 'BOOK' link is not visible, please let us know you are interested in the next available date by selecting the 'ENQUIRE' button below.
If you have any difficulties, please contact Melanie Jones, Billericay Teaching Alliance Administrator. 
Email:  Tel: 01277 314420. 

Becoming a Member of the Billericay Teaching Alliance 
For further information on the benefits of being a member please visit

Other Governance Training
We provide a range of Governance training for your school, (full packages, bespoke sessions or pay as you go public courses).  Please visit 


Delegate Price £85.00
TSA Member Price £77.00
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